Healthy Heads in Trucks & Sheds Mobile App

Client

Healthy Heads in Trucks & Sheds (2021)

Product team

2x Lead Product Designer (including me)
1x Lead Product Manager
2x Lead Software Engineer

Opportunity

Healthy Heads in Trucks & Sheds is a registered not-for-profit charitable foundation, established to improve outcomes in areas relating to psychological safety and physical wellbeing, across the road transport, warehousing and logistics industries in Australia.

Tanzu Labs and Tanzu Act have partnered with Healthy Heads (HH) to develop an app for truckers and shed workers in an effort to tackle the mental health and wellbeing these two groups are at higher risk of compared to the national average.

Impact

• Official release to public in both Google Play Store and App Store in 9 weeks
  
  • 1st Release ‘live’ in Google Play Store in 5 weeks (from inception). 
    
• 466 downloads within the first month with 25% of users completing the wellbeing check-in (at date of outception)
  
• 4 corporate partners (including Australia Post) looking to rollout to their driver fleet.
  
• Focus on sustainability 
  
  • Delivered features that have minimal need for maintenance in the near term (client has no product team to continue the work)
    
  • Finished engagement with a healthy backlog (features + GA events) for UNSW engineers to continue implementation
    
• Deeper understanding of the problem space and potential solution space to help guide Healthy Heads on where to take the product next.
  
• Established Google Analytics (events) and onboarding funnel to help HH better understand user engagement
  
• This engagement led to 2 additional engagements with Health Heads to further develop the mobile app

Feedback from users

• ‘The wellbeing check-in was easy to understand, and I know if I saw something wasn’t right in my scores, I would reach out to my organisation for help’ 
  
• ‘If one of my team were experiencing issues, I would recommend this app to them as a first step’ 

Challenges

• Lack of access to Psychology SME to assist in development and iteration on features - specifically those that spoke to mental health challenges. Not having that support limited the speed at which we could iterate and evolve design.

• Content heavy features which added extra effort to design for UX writing and content sourcing / QA

• Lots of dev / design required to fix inconsistencies across Android and iOS (React Native)

• Access to users was slow to begin and harder to find the more at risk users due to the sensitivity of the topic. Additionally, we didn’t screen effectively as possible as we learnt more nuances to each of the truck driver roles.